{"id":29154,"date":"2026-03-16T17:24:04","date_gmt":"2026-03-16T14:24:04","guid":{"rendered":"https:\/\/planpro.ee\/tallinna-transpordiamet-planpro-tookorraldus\/"},"modified":"2026-03-20T09:52:54","modified_gmt":"2026-03-20T06:52:54","slug":"tallinn-transport-department-work-management","status":"publish","type":"post","link":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/","title":{"rendered":"Tallinn Transport Department: how PlanPro brought a common rhythm to management"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"29154\" class=\"elementor elementor-29154 elementor-28137\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-d87d7b7 elementor-section-height-min-height elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-items-middle exad-glass-effect-no exad-sticky-section-no\" data-id=\"d87d7b7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-1c18972 elementor-hidden-tablet elementor-hidden-mobile exad-glass-effect-no exad-sticky-section-no\" data-id=\"1c18972\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-60a932d elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"60a932d\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f001c4c exad-glass-effect-no exad-sticky-section-no\" data-id=\"f001c4c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0cc3352 elementor-widget-tablet__width-initial elementor-widget__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"0cc3352\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-768x512.jpg\" class=\"attachment-medium_large size-medium_large wp-image-29146\" alt=\"\" srcset=\"https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-768x512.jpg 768w, https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-300x200.jpg 300w, https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-1024x683.jpg 1024w, https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-1536x1024.jpg 1536w, https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-2048x1366.jpg 2048w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-79fe217 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"79fe217\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>The author of the article,&nbsp;<a href=\"https:\/\/www.linkedin.com\/in\/andreskukk3000\/\" target=\"_blank\" rel=\"noopener\">Andres Kukk<\/a>, is the Development Manager of the Tallinn Transport Department, whose focus is on supporting the systematic development of the board&#8217;s services, processes and digital capabilities.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4d98ed8 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-post-info\" data-id=\"4d98ed8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"post-info.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-inline-items elementor-icon-list-items elementor-post-info\">\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item elementor-repeater-item-cca3f74 elementor-inline-item\" itemprop=\"datePublished\">\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"fas fa-calendar\"><\/i>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text elementor-post-info__item elementor-post-info__item--type-date\">\n\t\t\t\t\t\t\t\t\t\t<time>16\/03\/2026<\/time>\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b8d35c3 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"b8d35c3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">The experience of the Tallinn Transport Deptartment: how PlanPro brought a common rhythm to management<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-23e2983 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"23e2983\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>The role of the Tallinn Transport Department in the functioning of the city of Tallinn is critical &#8211; we organize the ordering and management of services related to the city&#8217;s mobility: traffic management, public transport, parking and several developments and procurements that keep the city moving on a daily basis. In essence, we influence the mobility experience of hundreds of thousands of people every day.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dd0d346 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"dd0d346\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>My previous work experience comes from an organization where the company&#8217;s strategy &#8211; the activities, processes and work organization supporting its implementation &#8211; were clearly structured and documented. When I started as a department manager at the Tallinn Transport Department 1.5 years ago, the first question for me was: <strong>what is my goal and how is it related to the organization&#8217;s strategy<\/strong>?<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d378ba1 elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"d378ba1\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-inner-column elementor-element elementor-element-c732408 exad-glass-effect-no exad-sticky-section-no\" data-id=\"c732408\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-f538677 elementor-widget__width-initial elementor-widget-tablet__width-initial exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-image\" data-id=\"f538677\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t<figure class=\"wp-caption\">\n\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"512\" src=\"https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna-Transpordiamet-768x512.png\" class=\"attachment-medium_large size-medium_large wp-image-28152\" alt=\"\" srcset=\"https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna-Transpordiamet-768x512.png 768w, https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna-Transpordiamet-300x200.png 300w, https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna-Transpordiamet-1024x683.png 1024w, https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna-Transpordiamet.png 1200w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t<figcaption class=\"widget-image-caption wp-caption-text\">Andres Kukk, Development Manager of Tallinn Transport Board<\/figcaption>\n\t\t\t\t\t\t\t\t\t\t<\/figure>\n\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-inner-column elementor-element elementor-element-75bb4b4 exad-glass-effect-no exad-sticky-section-no\" data-id=\"75bb4b4\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-3e66034 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"3e66034\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Why did the current work organization need to change?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a2b99c6 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"a2b99c6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>I noticed that people did their work with great dedication, but the <strong>systematic framework and the use of digital tools supporting it were uneven<\/strong>. There were situations where:<\/p><ul><li>responsibilities were not clearly defined;<\/li><li>topics were discussed in parallel in several meetings;<\/li><li>some tasks were not completed on time;<\/li><\/ul><p>the same task was solved in several departments without knowing that others were doing it.<\/p><p>In terms of digital tools, the main focus was on solutions offered by Microsoft. There is nothing wrong with that in itself &#8211; Microsoft&#8217;s cloud solutions are very good (says a convinced Apple user). But <strong>every ensemble sounds better when they play to the same note<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-563280e exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"563280e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">An Apple user's journey into the world of PlanPro<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a1fa2a2 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"a1fa2a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>At one point, I received information that Tallinn had chosen software called<strong> PlanPro to monitor development plans<\/strong>. In our office, it had been tested in some departments, but it was not yet in daily use. I started testing it in my own department. At first, as a user with a background in Jira, ClickUp and Trello, it took me a while to understand the logic of the system. <strong>Within a couple of months, our department had a clear work plan<\/strong> and we used it to plan our weekly activities.<\/p><p>Based on previous experience, I know that <strong>implementing a new way of working in an entire organization only works well if there is support from managers<\/strong>. I consistently started inspiring my colleagues \u2013 other department heads and my manager \u2013 to implement a uniform work organization. I gave examples of what and how it could be done and what the benefits of such an approach could be for everyone. About six months after starting in my department, we came up with the first version of the sectoral work plan for public transport management. That was the moment when I received confirmation that <strong>we were moving in the right direction<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-489e11c exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"489e11c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Implementing a new way of working in an entire organization will only be successful if there is support from managers.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4ea5796 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"4ea5796\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Practical view: Scrum and value-based procurement<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0d5040a exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"0d5040a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Today, the vast majority of employees in our department are already actively using PlanPro \u2013 including several colleagues who have chosen this environment as their so-called to-do tool.<\/p><p>When ordering a specific service, we set ourselves the goal of implementing value-based procurement \u2013 \u200b\u200bordering a service based on working hours instead of a specific result. There are certain risks associated with such a contract. To prevent these, we applied a simplified version of the Scrum methodology known from the IT development world to order work and <strong>used PlanPro to document the entire process<\/strong>. This way, we were essentially able to monitor budget execution, volume estimates given for the execution of work, their explanations, and later logged the actual time spent on performing the work in real time.<\/p><p>This approach disciplined the entire project team. While there was some confusion and doubts at the beginning, by the time the next procurement was planned, the feedback from the clients was positive: <strong>the chosen working method increases transparency and helps to better ensure that money is used for its intended purpose<\/strong>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f9e1dfe exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"f9e1dfe\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Manager's reminder: 3 lessons I would do differently today<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4369fd8 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"4369fd8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIf I could go back in time, I would give myself three pieces of advice:\n<ol>\n \t<li><strong>Don&#8217;t rush<\/strong> &#8211; cultural change takes time.<\/li><br>\n \t<li><strong>Don&#8217;t underestimate the role of managers<\/strong>. No system will take root without clear support.<\/li><br>\n \t<li><strong>Use methodologies<\/strong>. For example, regular use of the ADKAR model helped me understand where people are actually on the path to change.<\/li><br>\n<\/ol>\nManagers have a better overview and collaboration between departments is easier because everyone has access to the same information. All of this can be easily realigned and supplemented over time.<br><br>\n\nPlanPro&#8217;s greatest value is the information architecture that supports the management model of a public sector agency &#8211; but not only &#8211; and helps create a common &#8220;field of truth&#8221;. While previously there was a parallel world of documents and meetings, now a common structure is gradually emerging where goals, activities and responsible parties are visible to everyone. Managers have a better overview and collaboration between departments is easier because everyone has access to the same information. All of this can be easily realigned and updated over time.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-818f7fb exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"818f7fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The greatest value of PlanPro is the information architecture that supports the management model, which helps create a common \u201cfield of truth.\u201d While previously there was a parallel world of documents and meetings, now a common structure is gradually emerging, where goals, activities, and responsibilities are visible to everyone.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c05cb2f exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-heading\" data-id=\"c05cb2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PlanPro as a tool for implementing culture<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94df4f4 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"94df4f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tIf we imagine the use of PlanPro as a six-step development ladder, where:\n<ul><br>\n \t<li>step 1 \u2013 voluntary use, parallel work in Office and emails;<\/li><br>\n \t<li>step 6 \u2013 automated workflows and data-driven decision-making;<\/li><br>\n<\/ul>\n\u2026 then we have now firmly set our foot on the second step. The implementation was not linear \u2013 resistance and misunderstanding were natural at the beginning. The beginning is always harder. However, I am pleased to say that as an agency we have made a very big and, for me, unexpectedly fast leap in development. This allows us to look to the future with optimism.\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-8a1df43 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default exad-glass-effect-no exad-sticky-section-no\" data-id=\"8a1df43\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-no\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-f931477 exad-glass-effect-no exad-sticky-section-no\" data-id=\"f931477\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cdc3913 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"cdc3913\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Tallinn Transport Department is a unit of the city of Tallinn, whose task is to ensure smooth and safe mobility on the streets of the capital. The board manages and develops the city\u2019s transport system, based on the \u201cTallinn 2035\u201d development strategy, which aims to make urban space more people-friendly and mobility more environmentally sustainable.<\/p><p>Today, the agency employs 53 specialists who work to ensure that the mobility experience of hundreds of thousands of people in Tallinn is comfortable and predictable.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8fa0829 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"8fa0829\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Read more about PlanPro <a href=\"https:\/\/planpro.ee\/en\/project-management-and-task-management\/\" target=\"_blank\" rel=\"noopener\">project management and task management<\/a> and see how PlanPro can support the management in the <a href=\"https:\/\/planpro.ee\/en\/government-strategy-execution-software\/\" target=\"_blank\" rel=\"noopener\">Public Sector<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f7881ce exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"f7881ce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>If you are looking for the right software to take your organization&#8217;s project and task management to the next level, feel free to get in touch!<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d71967 elementor-align-left exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-button\" data-id=\"1d71967\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"#elementor-action%3Aaction%3Dpopup%3Aopen%26settings%3DeyJpZCI6MTQzNDAsInRvZ2dsZSI6ZmFsc2V9\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Schedule a DEMO<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-e654471 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-text-editor\" data-id=\"e654471\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Follow\u00a0 us:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8e5d3e2 exad-sticky-section-no exad-glass-effect-no elementor-widget elementor-widget-elementskit-social-media\" data-id=\"8e5d3e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"elementskit-social-media.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"ekit-wid-con\" >\t\t\t <ul class=\"ekit_social_media\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-ff66e07\">\n\t\t\t\t\t    <a\n\t\t\t\t\t\thref=\"https:\/\/www.facebook.com\/PlanProEesti\/\" aria-label=\"Facebook\" class=\"facebook\" >\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-facebook\"><\/i>\n                                                                                                            <\/a>\n                    <\/li>\n                    \t\t\t\t\t\t\t\t\t\t\t\t\t\t<li class=\"elementor-repeater-item-4da0bbe\">\n\t\t\t\t\t    <a\n\t\t\t\t\t\thref=\"https:\/\/www.linkedin.com\/company\/planpro-software\/\" aria-label=\"LinkedIn\" class=\"linkedin\" >\n\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-linkedin\"><\/i>\n                                                                                                            <\/a>\n                    <\/li>\n                    \t\t\t\t\t\t\t<\/ul>\n\t\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Andres Kukk, Development Manager at Tallinn Transport Department, shares the story of how their institution began to consciously make management processes more systematic and digitalize them.<\/p>\n","protected":false},"author":2,"featured_media":29146,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[102],"tags":[127,173,122,108],"class_list":["post-29154","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-stories","tag-management-software","tag-projektijuhtimine","tag-public-sector","tag-strategic-management"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Systematization of management processes: Tallinn Transport Board | PlanPro<\/title>\n<meta name=\"description\" content=\"Customer story: how systematizing management processes supports the development of Tallinn&#039;s transport and the efficiency of services.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Systematization of management processes: Tallinn Transport Board | PlanPro\" \/>\n<meta property=\"og:description\" content=\"Customer story: how systematizing management processes supports the development of Tallinn&#039;s transport and the efficiency of services.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/\" \/>\n<meta property=\"og:site_name\" content=\"PlanPro\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/PlanProEesti\/\" \/>\n<meta property=\"article:published_time\" content=\"2026-03-16T14:24:04+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2026-03-20T06:52:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Riina\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Riina\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":[\"Article\",\"BlogPosting\"],\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/\"},\"author\":{\"name\":\"Riina\",\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/#\\\/schema\\\/person\\\/8b54d2a943c7d46806f5a3722a8a2dc2\"},\"headline\":\"Tallinn Transport Department: how PlanPro brought a common rhythm to management\",\"datePublished\":\"2026-03-16T14:24:04+00:00\",\"dateModified\":\"2026-03-20T06:52:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/\"},\"wordCount\":1193,\"publisher\":{\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/planpro.ee\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Tallinna_Transpordiamet-scaled.jpg\",\"keywords\":[\"management software\",\"projektijuhtimine\",\"public sector\",\"strategic management\"],\"articleSection\":[\"Customer stories\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/\",\"url\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/\",\"name\":\"Systematization of management processes: Tallinn Transport Board | PlanPro\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/planpro.ee\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Tallinna_Transpordiamet-scaled.jpg\",\"datePublished\":\"2026-03-16T14:24:04+00:00\",\"dateModified\":\"2026-03-20T06:52:54+00:00\",\"description\":\"Customer story: how systematizing management processes supports the development of Tallinn's transport and the efficiency of services.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/#primaryimage\",\"url\":\"https:\\\/\\\/planpro.ee\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Tallinna_Transpordiamet-scaled.jpg\",\"contentUrl\":\"https:\\\/\\\/planpro.ee\\\/wp-content\\\/uploads\\\/2026\\\/03\\\/Tallinna_Transpordiamet-scaled.jpg\",\"width\":2560,\"height\":1707},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/tallinn-transport-department-work-management\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/planpro.ee\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Customer stories\",\"item\":\"https:\\\/\\\/planpro.ee\\\/en\\\/category\\\/customer-stories\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Tallinn Transport Department: how PlanPro brought a common rhythm to management\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/#website\",\"url\":\"https:\\\/\\\/planpro.ee\\\/en\\\/\",\"name\":\"PlanPro \u2013 Strategy Execution Software for Government & Enterprise\",\"description\":\"Strategy execution software that connects goals, KPIs, action plans, risks and performance reviews in one platform.\",\"publisher\":{\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/planpro.ee\\\/en\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/#organization\",\"name\":\"PlanPro\",\"url\":\"https:\\\/\\\/planpro.ee\\\/en\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/planpro.ee\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Group-3.svg\",\"contentUrl\":\"https:\\\/\\\/planpro.ee\\\/wp-content\\\/uploads\\\/2023\\\/05\\\/Group-3.svg\",\"width\":117.945,\"height\":51.4,\"caption\":\"PlanPro\"},\"image\":{\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/PlanProEesti\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/planpro-software\"]},{\"@type\":\"Person\",\"@id\":\"https:\\\/\\\/planpro.ee\\\/en\\\/#\\\/schema\\\/person\\\/8b54d2a943c7d46806f5a3722a8a2dc2\",\"name\":\"Riina\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Systematization of management processes: Tallinn Transport Board | PlanPro","description":"Customer story: how systematizing management processes supports the development of Tallinn's transport and the efficiency of services.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/","og_locale":"en_US","og_type":"article","og_title":"Systematization of management processes: Tallinn Transport Board | PlanPro","og_description":"Customer story: how systematizing management processes supports the development of Tallinn's transport and the efficiency of services.","og_url":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/","og_site_name":"PlanPro","article_publisher":"https:\/\/www.facebook.com\/PlanProEesti\/","article_published_time":"2026-03-16T14:24:04+00:00","article_modified_time":"2026-03-20T06:52:54+00:00","og_image":[{"width":2560,"height":1707,"url":"https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-scaled.jpg","type":"image\/jpeg"}],"author":"Riina","twitter_card":"summary_large_image","twitter_misc":{"Written by":"Riina","Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":["Article","BlogPosting"],"@id":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/#article","isPartOf":{"@id":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/"},"author":{"name":"Riina","@id":"https:\/\/planpro.ee\/en\/#\/schema\/person\/8b54d2a943c7d46806f5a3722a8a2dc2"},"headline":"Tallinn Transport Department: how PlanPro brought a common rhythm to management","datePublished":"2026-03-16T14:24:04+00:00","dateModified":"2026-03-20T06:52:54+00:00","mainEntityOfPage":{"@id":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/"},"wordCount":1193,"publisher":{"@id":"https:\/\/planpro.ee\/en\/#organization"},"image":{"@id":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/#primaryimage"},"thumbnailUrl":"https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-scaled.jpg","keywords":["management software","projektijuhtimine","public sector","strategic management"],"articleSection":["Customer stories"],"inLanguage":"en-US"},{"@type":"WebPage","@id":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/","url":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/","name":"Systematization of management processes: Tallinn Transport Board | PlanPro","isPartOf":{"@id":"https:\/\/planpro.ee\/en\/#website"},"primaryImageOfPage":{"@id":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/#primaryimage"},"image":{"@id":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/#primaryimage"},"thumbnailUrl":"https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-scaled.jpg","datePublished":"2026-03-16T14:24:04+00:00","dateModified":"2026-03-20T06:52:54+00:00","description":"Customer story: how systematizing management processes supports the development of Tallinn's transport and the efficiency of services.","breadcrumb":{"@id":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/#primaryimage","url":"https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-scaled.jpg","contentUrl":"https:\/\/planpro.ee\/wp-content\/uploads\/2026\/03\/Tallinna_Transpordiamet-scaled.jpg","width":2560,"height":1707},{"@type":"BreadcrumbList","@id":"https:\/\/planpro.ee\/en\/tallinn-transport-department-work-management\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/planpro.ee\/en\/"},{"@type":"ListItem","position":2,"name":"Customer stories","item":"https:\/\/planpro.ee\/en\/category\/customer-stories\/"},{"@type":"ListItem","position":3,"name":"Tallinn Transport Department: how PlanPro brought a common rhythm to management"}]},{"@type":"WebSite","@id":"https:\/\/planpro.ee\/en\/#website","url":"https:\/\/planpro.ee\/en\/","name":"PlanPro \u2013 Strategy Execution Software for Government & Enterprise","description":"Strategy execution software that connects goals, KPIs, action plans, risks and performance reviews in one platform.","publisher":{"@id":"https:\/\/planpro.ee\/en\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/planpro.ee\/en\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/planpro.ee\/en\/#organization","name":"PlanPro","url":"https:\/\/planpro.ee\/en\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/planpro.ee\/en\/#\/schema\/logo\/image\/","url":"https:\/\/planpro.ee\/wp-content\/uploads\/2023\/05\/Group-3.svg","contentUrl":"https:\/\/planpro.ee\/wp-content\/uploads\/2023\/05\/Group-3.svg","width":117.945,"height":51.4,"caption":"PlanPro"},"image":{"@id":"https:\/\/planpro.ee\/en\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/PlanProEesti\/","https:\/\/www.linkedin.com\/company\/planpro-software"]},{"@type":"Person","@id":"https:\/\/planpro.ee\/en\/#\/schema\/person\/8b54d2a943c7d46806f5a3722a8a2dc2","name":"Riina"}]}},"_links":{"self":[{"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/posts\/29154","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/comments?post=29154"}],"version-history":[{"count":30,"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/posts\/29154\/revisions"}],"predecessor-version":[{"id":30254,"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/posts\/29154\/revisions\/30254"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/media\/29146"}],"wp:attachment":[{"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/media?parent=29154"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/categories?post=29154"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/planpro.ee\/en\/wp-json\/wp\/v2\/tags?post=29154"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}